What are the payment methods accepted by the Ouhlala website?
We accept payments by credit card: Carte Bleue, Visa card, Mastercard, Paypal.
Is Ouhlala website secure?
The transmission of information is secured by the protocols in force on the Internet. Payment by credit card is made either via the Systempay platform under the 3-D Secure system or via the secure Paypal platform. Credit card informations are never transmitted to Ouhlala.
Are my bank details kept?
No banking informations stored on our website.
What if my payment is declined?
The issuer of your card may have refused payment. Check with your bank or PayPal. Try again, making sure you correctly enter the number, the expiry date, the security code (three digits on the back of your card) and the name and billing address that must be the same as your bank statement. If you have followed all the steps above, try using another payment method.
My payment was accepted but I did not receive a confirmation email, what to do?
Upon acceptance of your payment, you are redirected to our site on a confirmation screen of your order. Then you receive, within a few minutes, a confirmation email that summarizes the details of your order. If you have not received this email, we invite you to contact our customer support.